**About Helo**:
Helo aims to be the go-to platform for people to find and share what's happening, discover interesting local content, and connect with diverse communities.
The Helo app features a dedicated video channel with personalized content matched to your interests, and offers easy-to-use tools or templates for creators to express themselves in their own way -- including text, video, memes, and more.
Helo is available in Indonesia, Brazil, Vietnam, and Thailand.
Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative.
We create to inspire - for you, for us, and for millions of users across all of our products.
We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.
Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.
Join us and make impact happen with a career at ByteDance.
**About the Team**:
Helo's User Operation team leads the user experience research and service support for Helo with a data-driven, problem-solving and product mindset.
We are seeking talented individuals who are curious about the users and enjoy the role of bridging the gap between Product & User thereby enabling the business to make a market-wise decision.
**Responsibilities**:
1.
Process users' feedback through various channels and continue to refine user experience; give suggestions and dig out the potential needs based on users' real perspectives, make the product more localized and better to use.
2.
Partner with Product & Engineering team to formulate optimization strategies related to user experience, and help improve the product metrics.
3.
Find initial users and grow and expand active users, lead beta testing and online survey/ interview regularly.
4.
Operate the user guidance official account in Helo app, strengthen interactions with the community active users.
5. Review and optimize the vendor translations and responsible for localizing the product text.
6.
Support other ad hoc projects on demand.
1.
Hold a Bachelor's Degree or above is required.
2.
Customer Service or Product Operations related work experience in the internet industry is preferred.
3.
Bahasa Indonesia as a first language or shows native-level fluency through listening, speaking, reading, and writing; Fluent in English, strong communication skills and user empathy
4.
Must show responsibility, ability to effectively plan and execute projects, and drive to improve oneself;
5.
Quick learner with analytical skills; can identify the shortcomings of a product and the reasons for its weaknesses; is forthcoming with helpful solutions to improve the product.
6.
Is committed to the output of a superior product, and has the ability to analyse and summarise a project's progress;
7.
Be open-minded to cross-cultural communication and work cultures
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our workplace.
At ByteDance, our mission is to inspire creativity and enrich life.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.