Universal Service Banker Checker - Medan

The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.**Responsibilities**:Design and analyze moderately complex reports to satisfy management requirementsWrite specifications for new report programs, spreadsheets and other devices to produce reportsDevelop and prepare reports and records relating to a particular projectProvide basic assistance within a specific section of the company's customer service functionDevelop and maintain working knowledge of industry practices and standardsRecommend appropriate actions to resolve identified problems, as needed**Qualifications**:0-2 years of experience in a related roleBasic level of experience in a related role (combination of education/experience)Ability to exchange information in a clear and concise wayEffective verbal and written communication skillsDemonstrated ability to remain unbiased in a diverse working environment**Education**:Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.--------------------------------------------- **Job Family Group**: Customer Service--------------------------------------------- **Job Family**: Service-------------------------------------------------- **Time Type**: Full time-------------------------------------------------- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the " EEO is the Law " poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting