In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential. The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential. Want to be a part of our team?The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events. "Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely." Working at NTT Key Roles and Responsibilities: Own larger portions of an installation, break/fix incidents at a low to medium level of complexity. Take responsibility for problem resolution and troubleshooting. Respond to escalated client requests and support client applications to a first line resolution. Escalate complex problems to the relevant third parties. Assist with the documentation of standard operating procedures relating to installations and fixes. Compile and maintain project administration. Conduct elementary presentations within the customer's organization. May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers. Expected to take ownership of relevant technologies according to domain or specialization. Knowledge, Skills and Attributes: Basic understanding and appreciation of technical design and business principles demonstrates fundamental project management and administration ability Display customer engagement skills Demonstrate relevant domain specialist knowledge Good verbal communication skills Client focused and display a proactive approach to solving problems Ability to work under pressure Academic Qualifications and Certifications: Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent Required Experience: Basic work experience in a technical implementation engineering or similar role Experience engaging with clients and conducting presentations Basic project administration and documentation experience What will make you a good fit for the role?Standard career level descriptor for job level: • Seasoned and experienced professional • Has full understanding of specialisation area • Resolves wide range of issues in creative ways • Fully qualified, career level, career journey-orientated • Uses good judgement in selecting tools and methods to solve problems • Networks with senior internal and external people in own area of expertise • Receives little instruction on day-to-day work, receives general instructions on new assignments • Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience
