Telemarketing Manager

1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from EF EFEKTA English for AdultsRecruitment Specialist | Talent Acquisition | Human ResourceJob DescriptionWe're looking for an adaptive and goal-driven Telemarketing Manager to join our team.You'll be responsible for recruiting, training, and leading a team of Telemarketing Representatives to meet sales targets while optimizing funnel strategies and ensuring customer satisfaction.If you thrive in a fast-paced environment, enjoy leading teams, and are passionate about driving results, let's connect and explore how you can be part of our mission to open the world through education.Key Responsibilities1.
Team Leadership & Performance ManagementRecruit, coach, and lead the Telemarketing (TMK) team to meet weekly and monthly KPIs.Conduct regular check-ins, 1:1s, and performance reviews.Monitor team performance, address issues, and implement performance improvement plans when needed.Ensure accurate reporting and high-quality results from the team.2.
Strategy & Funnel OptimizationDesign and implement effective lead generation processes.Work with Marketing and Sales to align strategies and ensure a healthy cost of acquisition (COA).Analyze funnel metrics and generate actionable insights for leadership.Coordinate with Marketing and Sales for smooth lead handovers and follow-up.Support campaign initiatives that drive lead quality and conversions.4.
Customer Relationship ManagementAddress customer inquiries and complaints.Ensure excellent customer experience and long-term relationship building.Qualifications,Bachelor's degree in marketing, Business Management, or a related field4+ years of work experience as a Telemarketing Manager/ Supervisor/ Lead Telesales Manager, or a similar role in the Tele/Sales departmentFamiliarity with the latest industry trends and developmentsWorking Day: Tuesday – SaturdaySeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesEducation Administration ProgramsReferrals increase your chances of interviewing at EF EFEKTA English for Adults by 2xSign in to set job alerts for "Telemarketing Manager" roles.Customer Service & Complaint Management InternSouth Jakarta, Jakarta, Indonesia 1 month agoGojek - Merchant Issue Resolution Experience ManagerManager- Customer Service and DocumentationGoTo Financial - Product Operations LeadWe're unlocking community knowledge in a new way.
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