Technical Support

Details of the offer

**The following is a Job Description for this position**:

- Ensuring that the product or service used by the user can function normally/run as it should
- Serving customers well
- Perform troubleshooting and also provide solutions to customer problems
- Provide education about products used by customers
- Provisioning and activating product services
- Coordinate a use case to an internal team, such as the Engineer/Product Team
- Active in using the ticketing system (JIRA/Gitlab)
- Ensuring customers are satisfied with the support provided by the company

**The following are the requirements for this position**:

- Graduate from computer or related field.
- Experience minimum 1 years as technical support.
Fresh Graduate Welcome
- Willing to work 24 hours (under consideration)
- Have a good problem solving and logic
- Good analytical thinking
- Willing to work shifting (under consideration)
- Willing to be assigned to visit customers outside the city at any time needed
- Able to work under pressure
- Domiciled in Jakarta

**Job Types**: Full-time, Fresh graduate

**Salary**: Rp4,000,000 - Rp5,000,000 per month


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

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