Technical Support Associate - Cebu

Join to apply for the Technical Support Associate - Cebu role at Archangel Technologies, Inc.3 weeks ago Be among the first 25 applicantsJoin to apply for the Technical Support Associate - Cebu role at Archangel Technologies, Inc.Get AI-powered advice on this job and more exclusive features.ARCHANGEL TECHNOLOGIES, INC. is an I.T.
consulting and services organization that provides versatile solutions to digitally enhance business operations and help in adapting change seamlessly and effectively to streamline processes for clients' businesses to achieve more satisfied customers, attract investors, and earn more profit.A Technical Support Associate is an entry-level position that provides assistance and information to users facing technical issues with specific products or services.
It serves as the primary point of contact for technical support, handling inquiries, troubleshooting problems, and ensuring timely resolution.Work Schedule - Monday to Friday, 8 AM to 5 PMOffice Location - Unit 20, The Arcade Building, Pajo, M.L.
Quezon National Hi-Way, Lapu-Lapu City, CebuQualificationsBachelor's / College Degree in Information Technology, Computer Science or equivalent.Knowledgeable in basic computer hardware and software troubleshooting.Familiarization with different Operating Systems (Windows, MacOS, and ChromeOS).Familiarization with remote desktop support tools.Certifications in CSS/CHS or equivalent is/are an advantage.Self-motivated, tenacious, and eager to learn.Detail-oriented and organizing skills.Excellent interpersonal skills / Client-oriented.Good analytical and problem-solving skills.Ability to articulate technical and functional concepts to technical and non-technical audiences.Ability to work well in a team.ResponsibilitiesUser/Client Support:Provide technical assistance and support for incoming tier I queries and issues related to computer systems, software, and hardware.Identify, diagnose, and resolve technical problems by guiding users through step-by-step solutions.Assist in training users on new systems and software applications.Interact with users to explain technical issues and solutions clearly and understandably.Escalate unresolved issues to higher-tier support teams.Task Monitoring And ReportingUpdate daily task monitoring to maintain an updated list of support concerns and pending tasks.Monitor and maintain the working conditions and status of computer systems, networks, and other IT equipment.Report any defective IT equipment covered by a warranty to the supervisor.Maintain an inventory of IT equipment and coordinate with the supervisor regarding Computer Asset Monitoring.Why Join Us?We offer a Health Benefit package for our employees and qualified dependentsDomestic/International business travel opportunities - All expenses paid by the companyPromotes Communication and CollaborationDynamic environment and opportunities for promotionsJob Types: Full-time, PermanentPay: 15,000BenefitsAdditional leaveCompany Christmas giftCompany eventsHealth insuranceOpportunities for promotionPay raisePromotion to permanent employeeSchedule8 hour shiftMonday to FridaySupplemental Pay13th month salaryOvertime payPerformance bonusSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Archangel Technologies, Inc. by 2xGet notified about new Technical Support Associate jobs in Lapu-Lapu, Central Visayas, Philippines.Cebu, Central Visayas, Philippines 1 week agoTechnical Support Associates (No Experience Needed)Cebu, Central Visayas, Philippines 3 months agoCebu, Central Visayas, Philippines 2 months agoTalisay, Central Visayas, Philippines 1 month agoCebu, Central Visayas, Philippines 1 week agoCebu, Central Visayas, Philippines 3 days agoCebu, Central Visayas, Philippines 1 month agoCebu, Central Visayas, Philippines 4 days agoCebu, Central Visayas, Philippines 1 month agoCebu, Central Visayas, Philippines 1 month agoCebu, Central Visayas, Philippines 2 weeks agoL2 Technical Support Consultant & Backend Engineer (Philippines)Cebu, Central Visayas, Philippines 1 month agoCebu, Central Visayas, Philippines 1 week agoCebu, Central Visayas, Philippines 1 month agoCebu, Central Visayas, Philippines 1 day agoCebu, Central Visayas, Philippines 3 days agoLapu-Lapu, Central Visayas, Philippines 5 days agoCebu, Central Visayas, Philippines 2 weeks agoCebu, Central Visayas, Philippines 3 weeks agoCebu, Central Visayas, Philippines 4 weeks agoCebu, Central Visayas, Philippines 6 days agoTechnical Support Rep (GCS,Philippines:Cebu)Lapu-Lapu, Central Visayas, Philippines 2 weeks agoCebu, Central Visayas, Philippines 4 days agoCebu, Central Visayas, Philippines 4 weeks agoTechnical Support Representative/CSR (Tier 2)Cebu, Central Visayas, Philippines 2 weeks agoCebu, Central Visayas, Philippines 1 month agoCebu, Central Visayas, Philippines 2 hours agoCebu, Central Visayas, Philippines 4 weeks agoCebu, Central Visayas, Philippines 1 month agoCebu, Central Visayas, Philippines 1 month agoCebu, Central Visayas, Philippines 3 months agoTechnical Support Representative/CSR (Tier 2)Cebu, Central Visayas, Philippines 2 weeks agoCebu, Central Visayas, Philippines 1 week agoCebu, Central Visayas, Philippines 11 hours agoTechnical Support Specialist (TSR) - Cebu | OnsiteCebu, Central Visayas, Philippines 2 weeks agoTier 2 Support Engineer (Ingestion and Platform Processes)Cebu, Central Visayas, Philippines 3 days agoWe're unlocking community knowledge in a new way.
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