Tech Support Officer

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Research and identify solutions to software and hardware issues

Properly escalate unresolved issues to appropriate internal teams (e.g.
software developers)

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Prepare accurate and timely reports
Bachelor's degree in Information Technology, Computer Science or relevant field

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Good understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and troubleshoot basic technical issues

Ability to provide step-by-step technical help, both written and verbal

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Open to remote working, but willing to have frequent business trip