Support Specialist; Mandarin-Speaking

Position: Support Specialist (Mandarin-Speaking)
Location: South Tangerang
Join the revolution in hospitality tech!
Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.
At Liven, our platform is built to help hospitality businesses
save more and work smarter
by seamlessly integrating every aspect of their operations — from
ordering and payments
to
back-of-house management
. Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by
AI-enriched insights
and
automated workflows
, enabling smarter decision-making and smoother operations 're proud to be an
AI-first organisation
. By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.
Key Milestones
Expansion:
Acquired Order Up, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific's largest end-to-end group in hospitality technology.
Global Reach:
Headquartered across major cities including Melbourne, Brisbane, Sydney, Singapore, Bali, Jakarta, New York, and India.
If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you'll feel right at home here.
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About
The Role

As a
Support Specialist (Mandarin-Speaking)
at Liven, you'll be on the frontline of customer experience — providing fast, friendly, and effective support to ensure our clients maximise the value of our products. Whether it's resolving a technical issue, answering questions, or guiding users through features, your role is vital to
client satisfaction
and retention.
This role requires fluency in both
English and Mandarin
, along with experience supporting international customers across different time zones. If you thrive in fast-paced environments and are passionate about helping customers succeed, we'd love to meet you.
What You'll Do
Deliver world-class support via email, chat, and phone to Liven's global clients
Resolve technical issues promptly and communicate solutions clearly
Log, track, and manage support tickets in systems like Salesforce, Zendesk, or Hub Spot
Collaborate closely with Onboarding, Product, and Engineering teams to resolve complex client issues
Identify recurring problems and contribute ideas for improving support processes
Maintain accurate and thorough documentation of all customer interactions
Support Chinese-speaking customers as needed, translating or localising responses where applicable
Qualifications
2–8 years in customer support, technical support, or client services
Fluent in both English and Mandarin (spoken and written) – Required
Experience supporting international clients, especially in AU, US, or EU markets
Strong troubleshooting and problem-solving skills
Proficient with support tools like Salesforce, Zendesk, Hub Spot, or similar
Excellent communication, multitasking, and organisational skills
Ability to work effectively under pressure in a fast-paced environment
Good to Have
Experience with POS systems, SaaS platforms, or hospitality tech
Familiarity with basic IT troubleshooting or APIs
Startup or high-growth tech environment experience
Certifications or training in customer success or
conflict resolution
Additional language proficiency to support global customers
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