About the Role If you’re looking to be a part of a dynamic, highly-analytical team and dive deep into projects surrounding growth initiatives and user lifecycle management, look no further. As Sr Growth Lead for the GoPay team, you’ll take the wheel to discover growth opportunities. In close collaboration with the Marketing, Research, Business Intelligence, Growth, and Analytics teams, you’ll devise effective business solutions through developing automated customer journey and engagement programs, synergizing with the country's tactical communication. Your efforts will directly enhance GoPay’s optimal communication engagement for profitability and growth.
What You Will Do
Discover growth opportunities by proactively exploring the product’s funnel conversion rates for different segments of users
Manage and prioritize experiment ideas based on Reach, Impact, Confidence, and Effort (RICE) scores.
Work with BI & marketing team members to implement and analyze A/B or Multivariate tests that provide in-depth insights into the product team and an understanding of what core value for product is
Maintain timelines to iterate and build new features based on experiment results
Performing retroactive analysis of new features to evaluate their impact on GoPay's North Star Metrics
Proactively review the experiment process with product analysts, engineering, marketing, research, and design and act on how to drive faster experimentation process
Present findings to senior management to drive business and strategic decision-making on feature prioritization and impact analysis
Actively manage & optimize the incentive budget for user acquisition, engagement & retention
What You Will Need
BS/MS in Business, Engineering, Computer Science, Math, Economics, Statistics, or equivalent experience
Strong knowledge of SQL
At least 5 years of working experience in Management consulting, Multinational tech, Internet & Software, Telecom or Retail Strong project management skills to manage complex projects, and familiar with the tools (e.g. Trello, Favro, Jira)
A creative design-thinking, problem-solving mindset and ability to manage and prioritize multiple internal and external stakeholders
Proficiency with multiple analytic and database tools common within a marketing organization (e.g., MixPanel, Tableau, etc)
Strong team player and business acumen; possessing team synergy skills with a high level of enthusiasm in collaborating and influencing cross-functional teams
About the Team
Our GoPay team consists of 100+ zealous folks from various disciplines spread out across Indonesia, Singapore and India. As Nasi Goreng is to the people of Indonesia, we are to Gojek: providing the nourishment to sustain our business from the inside out. We run and oversee one of Southeast Asia's largest e-money wallet platforms and Indonesia's leading digital payments provider. Starting as just an e-money wallet for Gojek, we have since helped simplify payments for over 750,000 merchant partners, over 1,000,000 driver partners, and millions of customers - from the bike drivers down the street to your favorite Gorengan and Martabak stalls.
But, the growth of Payments does not stop here. We are hungry for more. We intend to become the largest payment and financial services group in Southeast Asia. We are working on several projects now, including one about direct interaction with the merchants of a variety of businesses and their customers.While it’s our job to ensure these numbers grow, more importantly, to also ensure anyone utilizing our platform is given the most seamless payment experience possible. How does one achieve this, you may ask? By collaborating diligently with our users to understand the daily obstacles they face in the payment arena, then crafting our products and services to aid these issues.
The Growth Ops team is a new subsidiary of the larger GoPay team being built that manages customer engagement and retention across lifecycles and generates incremental impact from each interaction. It’s a dynamic team with a vision of driving personalized, relevant, and contextual communication for GoPay customers through advanced data, insights, and tech tools and processes
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission:To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
