Services Lifecycle Manager - Indonesia

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Want to join a team with a mission to improve and save lives?
We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
The role of the Lifecycle Manager is to enable, facilitate and support Aftersales, Service Sales and Marketing in Indonesia.
The person will be responsible for directly selling, Upgrades, Post warranty maintenance and Service support including bundled with new capital equipment (point of sale "POS"), warranty conversions, existing contract renewals and install base without contract coverage by understanding customer needs and appropriately positioning Elekta Care support offerings value to improve post warranty contract penetration.
The Lifecycle Manager will be directly responsible for achieving financial targets in Indonesia by managing the total selling process by partnering with the broader Elekta account teams, local distributor, working with the Management team to achieve Service Sales of Elekta product portfolio and its associated products and services.
The Lifecycle Manager will take ownership of driving service business go-direct implementation plan.
The Lifecycle Manager will drive the lifecycle of our customer's solutions and ensure a continuous approach from purchase to replacement.
The Lifecycle Manager will also utilize support and assistance from other Elekta functions to support customer interactions with product delivery, installation, customer service support, and ensuring customer acceptances are signed and customer payments are made according to the sales contract.
Assist in developing the Service Sales strategy for Indonesia in alignment with the Regional Service Sales strategy and creating both short-term and long-term objectives for continuous service improvement.
Responsibilities:
- The financial performance of Service organisation in Indonesia and ensure that all financial metrics are delivered according to budget & Forecast.- Responsible for Service business budgets, forecasting and targets as defined in Elekta budget process.- Direct the development and implementation of the approved service sales plan in conjunction with Head of Service Operations Indonesia.- Drive the service go-direct implementation plan, coordinate with regulatory team, finance team and sales team to ensure the go-direct requirements are fulfilled as planned.
- Support Sales in reaching their objectives (customer satisfaction, sales support, service efficiency and effectiveness).- Drive"stand alone" services & service contract business.- Drive the aftersales and consumable business.- Identify sales opportunities into existing customer sites and into to new sites in close collaboration with the local sales teams.- Maximise service contract coverage.- Maximise the value of services, optimize contract value.- Identify and implement solutions to reduce cost of services.- Drive Service marketing communication & promotion, inline with global initiatives.- Implement given actions to achieve the sales goals defined by the commercial lead of each project.- Support the sales team with professional service consultancy to increase customer usage of products and additional sales.- Make service consultancy presentations and demonstrations when required.- To provide support on answering tender document.- To attend and represent Elekta at conferences, symposiums, shows and other events as required.- Develop, implement, maintain, and follow Quality procedures as they pertain to company policy.- Drive efficiency programs identified by self or others within Elekta.- Incorporate Elekta Values into all departmental functions and responsibilities.- Promote continuous improvement and be a change agent.- Perform other related duties as assigned or requested.
Authorities:
- To propose pricing, configurations and solutions of Elekta's services to the customers- To take decisions in order to secure sales within the company guidelines.- Exercises judgement within defined procedures and practices to determine appropriate action

Education and/or Experience / Qualifications:
- Bachelor's Degree (clinical or business oriented) or equivalent knowledge acquired through business experience.- Successful sales and negotiation experience.
Capital medical equipment sales experience is highly meritorious.- Solid knowledge and experience of the medical devices industry, experience in service sales and marketing is preferred.- Excellent communication skills, both written and verbal.
Skilled speaker and representative in social contacts.- Strong multi-tasker and experience covering a broader region (along with all the travel it requires).- Executive presence with excellent communication skills (verbal and written).
Ability to speak