Service Leader Front Office (Room Controller)

Shangri-La Hotel, SurabayaShangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe."To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La's special kind of hospitality. Hospitality from the heart."A refined oasis of quietude right in the heart of the city, Shangri-La Hotel, Surabaya presents a traditional sense of luxury with timeless Javanese style and warm Indonesian hospitality. Featuring 380 elegant guest rooms and suites, many with stunning panoramic views, the hotel presents a sophisticated ambience in its unique contemporary yet culturally relevant room décor as well as in the exquisite dining venues. Be it for business or leisure, Shangri-La Hotel, Surabaya is the ideal home.We are looking for Service Leader Front Office (Room Controller)As Service Leader Front Office leader we rely on you toTake responsibility of the front office to ensure smooth and efficient operation at all timesSupervise and lead all service associates in their daily activitiesMastered & responsible as Room ControllerEnsure Guest allocated accurately as per their preferences & profileUpsell rooms to meet guests' needs when appropriateEnsure guest requests are fulfilled in a professional and timely manner**We are looking for someone who**:Takes pride in being a hotelierEnjoys crafting creative and best-fit solutionsHas Experience in OPMS systemCommunicates and write with fluency in English (and local language)Preferably has relevant experience in the hospitality industryPreferably comes from a hotel management-related education backgroundHas strong interpersonal and communication skillsIf you are the right person, go to the following link!