Occupations Service Advisor Automotive (4W): Job Description Service Advisor Automotive (4W): Job information Service Advisor Automotive (4W) from the Company PT Thamrin Citra Abadi , this latest Service Advisor Automotive (4W) job vacancy is located in the city Palembang located in the province Sumatera Selatan . This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Technique field have been opened and published up to the specified time. Job Responsibility Service Advisor Automotive (4W): Are you a customer-oriented professional with a passion for automotive services and a talent for ensuring client satisfaction? Do you excel in providing guidance and recommendations to customers while optimizing service operations? If you have a proven track record in automotive services and thrive in leading teams to deliver exceptional customer experiences, you might be the perfect fit for us!
As a Service Advisor (4W) , you will be responsible for overseeing various aspects of automotive service operations, contributing to the strategic direction of our service initiatives.
Requirements: Possess a diploma's degree in Automotive Technology, Business Administration, or a related field from a reputable institution. Demonstrate a minimum of 3 years of hands-on experience in automotive services, showcasing a proven track record of delivering excellent customer service and optimizing service operations. Present a strong understanding of automotive service processes, including vehicle diagnostics, maintenance, and repair procedures. Exhibit expert knowledge of automotive industry trends, customer preferences, and familiarity with relevant laws, regulations, and quality standards. Showcase strong communication and interpersonal skills, with the ability to effectively liaise between customers, technicians, and management. Responsibilities: Assisting customers with decision-making, explaining services and costs, and offering recommendations for service selection through positive consultations. Facilitating customer complaints and discussing inspection results, issue resolutions, and preparing work orders for vehicle repairs to enhance customer satisfaction. Building and maintaining after-sales customer loyalty, including premium/loyal customers, by analyzing and anticipating their needs to provide appropriate service and uphold established relationships. Ensuring service activities adhere to established standards to deliver results aligned with customer expectations, preparing vehicle repair orders detailing time, cost, and labor requirements, ensuring service compliance with policies and procedures, conducting final vehicle inspections before customer return, and analyzing findings to suggest process improvements for service effectiveness and efficiency. Utilizing and updating service application databases to maximize process effectiveness within the dealership, and providing periodic reports on emerging service-related issues. Placement : Mercedes Benz Palembang Job Requirement Service Advisor Automotive (4W): Pastikan lowongan yang Anda cari sesuai dengan judul lowongan kerja tersebut. Pastikan Anda tidak ditawari bisnis investasi yang mencurigakan atau menjadi anggota MLM yang tidak jelas. Perlu diperhatikan jika yang membuka lowongan bukan perusahaan besar, misalnya perseorangan atau CV kecil, maka tips di atas bisa Anda abaikan. Closed Date : ********
