Senior Service Consultant

Summary
Responsible for providing students with a positive learning experience by leading the Service Operation Team to ensure class attendance and participation, following up on student inquiries, and supporting students in achieving their study goals.
Key Responsibilities

Act as a champion in creating a positive and memorable learning environment focused on student engagement and activities.
Collaborate with other departments to achieve center growth targets through referral and retention channels.
Follow up on all student inquiries promptly and effectively.
Work closely with the academic team to create efficient class schedules and support students' learning goals.
Monitor and improve service personnel and processes to support daily activities and targets.
Build and maintain relationships with students and foster a community to enrich English learning activities.
Manage all service activities, performance, and administrative tasks to ensure timely and accurate completion.
Minimum Qualifications

Bachelor's degree from any major or a diploma degree from a reputable university.
At least 1 year of experience leading a team, preferably in educational, financial, or hospitality services.
Experience in direct selling.
Strong customer service and communication skills, with proven people skills, preferably from educational, financial, or hospitality industries.
Proficiency in English at an intermediate level or higher.
Can-do attitude and ability to handle multi-tasking in a dynamic environment.
Persuasive and results-oriented approach.
Seniority level

Associate

Employment type

Full-time

Job function

Sales, Business Development, and Customer Service

Industries

Education Administration Programs

#J-18808-Ljbffr