About the Role
As our Contract Product Researcher, you’ll be embedded in the Monetization and Promotion Platform group that directly impacts Gojek’s merchant and brand partners. You'll take the wheel in running and managing research works that will guide product development processes for ads and promo products. The Head of Business, Head of Product, Product Managers, Product Designers and Business Strategy teams will be your key stakeholders and companions on this ride. Best yet, you’ll have the opportunity to flex your stellar technical research and problem solving capabilities, as well as your strong business acumen and organizational prowess, collectively getting us even closer to our ultimate goal of a seamless, world-class merchant/brand partner experience.
What You Will Do
Independently manage end-to-end research projects, from scoping work, advising suitable methodologies, designing and executing research plans, and reporting to the stakeholders
Advocate a consumer-centric mindset and metrics to your stakeholders through persuasion and inclusion in order to deliver insights that will spark action
Engage with key internal and external stakeholders to fine-tune methodology and results
Influence team members to prioritize discipline in documentation (such as reporting, filing, and repository management) to ensure team accountability
Lead and facilitate cadences between team members and stakeholders, and proactively give and seek constructive feedback to support product & business initiatives
What You Will Need
At least 3 years of experience in Qualitative Product Research
Intermediate to advanced experience and knowledge of Qualitative methods, including but not limited to: in-depth interviews, focus group discussion, concept testing, moderated & unmoderated usability testing, heuristics evaluation, diary studies, and participatory design
Basic to intermediate understanding of some Quantitative methods, including one of the following: customer segmentation, funnel analysis, consumer behavior, usage, and attitude studies, and copy testing
Ability to identify biases from different research techniques and advise on how to avoid them
A proven track record of designing, executing, and analyzing user research, and comfortable designing and executing research independently from start to finish
Experience working with research vendors, both offline and online
Prior team leadership experience is a must
Comfortable communicating and influencing different levels of stakeholders and users in English and Bahasa Indonesia (written and verbal)
About the Team
Our Merchants and Commerce Enablement Research team consists of 9 team members with various backgrounds in UX, market, and design research based in Jakarta. Working alongside Gojek's product and business vertical, we focus our efforts on small, medium, and large enterprises in Indonesia. The gist of our role is to deliver the best experience to our merchant-partners whenever they use our services.
We're a group of creative problem solvers who like to explore and experiment with various methodologies and tackle business problems by innovative and unconventional means. Our team also consists of passionate foodies and podcast-listeners (recommendations in either domains is always welcome!). We work hard and play hard, and believe it or not, we actually enjoy each other’s company!
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission:To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
