Job Description At Gojek, thousands of merchant-partners rely on us for their payment infrastructure needs. As Senior Product Manager for the Merchant connect, onboarding & reporting stream, you’ll take the wheel in creating tools and interfaces that will streamline our merchant onboarding and reporting processes. Collaborating with a talented troop of leaders in the engineering and business teams, you’ll break down complex issues into actionable steps forward to optimize our product. Your efforts will further position GoPay as the hub for all digital payments and transfers made by our users, stationed at the top of their minds when it comes to moving money. What You Will Do Create, own, and execute a product roadmap aligned with the long term product strategyInfluence peers, stakeholders, and key executives through the use of data, logic, and user empathyOwn key results for your problem area, customer satisfaction, usability, on-time releases, and other critical metricsDevelop trusted relationships with engineering leaders, business leaders, and stakeholders to drive optimized product deliveryConvey important messages in a clear and compelling manner to cross-functional stakeholdersManage prioritization, product definition, execution, roll out and impact analysis for each of the initiatives that are owned by your problem area What You Will Need At least 6 years of product management experience in delivering highly successful and innovative consumer Internet products with stellar design taste and product instinctsAbility to break down complex problems, identify use cases and solutions while working in an unstructured environmentNuanced understanding of data, design, research, software engineering, business processes, and partner effectively with those teams Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements and featuresStrong communication skills to weave strategy, insights, priorities and plans forward into a structured and organized storyline at all levels of managementSharp attention to detail, with the ability to insist on high standards and manage multiple, competing priorities simultaneously with minimal supervision About the Team The Payments team in Gojek spans both customer payments (GoPay e-money and wallet) and merchant payments (online payments via Midtrans and offline payments via Spots). GoPay is South East Asia’s fastest-growing consumer payments and financial services app and serves tens of millions of registered users on a variety of payment avenues, providing the most convenient payment methods in South East Asia. Midtrans is one of the largest payment gateways in Indonesia. Spots is the largest offline network for payments in Indonesia. We have helped simplify payments for over 750,000 merchant partners, over 1,000,000 driver partners, and millions of customers - from the bike drivers down your street to your favorite Gorengan and Martabak stalls. But, the growth of Payments does not stop here. We are hungry for more. We intend to become the largest payment and financial services group in Southeast Asia. The Merchant connect, onboarding & reporting stream is part of the larger Payments team. Our success depends on the success of our merchant-partners who rely on us for their payment needs. This team will focus on the onboarding and reporting experience of our merchant-partners in the region, which will include creating, owning, and executing a product road map aligned with product strategy. As we’re in the process of building this team up, you’ll be one of the first core members to make up our family based predominantly in Jakarta, with a potential few in Bangalore.
