About MasterControl:
MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visitwww.mastercontrol.com.
Summary
The Senior Manager of Marketing Operations is a member of the Marketing leadership team and works closely with the Chief Marketing Officer to facilitate the development of strategies and plans for the business as a whole and measurement of their implementation progress. Partners with other marketing leaders to enable organizational alignment towards critical business objectives and leads the organization's implementation of company-wide strategic transformation activities and strategic imperatives. Collaboratively consults with other marketing leaders to support strategic business needs while improving the effectiveness and efficiency of processes, programs, and infrastructure. This position helps to direct a dedicated operational team toward a focus on the profitability and long-term viability of the enterprise.
Key Results Areas
Organizational and Operational Effectiveness
Directs the development and implementation of processes, tools, metrics, initiatives, infrastructure and technology that will support and improve the operations of the Marketing function.
Benchmarks the organization's current marketing activities, performance and investment against industry best practices, and through gap analysis, develops a roadmap for improvements and business case for undertaking necessary changes.
As appropriate and with the buy-in of the Marketing leadership team, identifies, recommends and leads the implementation of these opportunities, including directing cross-functional implementation teams, in an effort to increase overall effectiveness of the marketing organization.
Directs organization-wide efforts to effectively manage and allocate Marketing resources'money and people.
Assesses the organization's current Marketing capabilities against future Marketing objectives and requirements, and formulates a strategy to build required competencies through internal development and recruitment. Maintains the institutional memory of the organization by creating a shared knowledge portal and repository of best practices.
Responsible for staying tuned to the culture, process, structure, and people of Marketing.
Scans the environment for high-impact, high-leverage improvement and cross-functional collaboration opportunities.
Strategic and Tactical Alignment
Creates the conditions for the effective development of organization-wide strategies and tactics that support the short and long term business objectives.
Leads the development of a marketing infrastructure that supports the execution of these strategies and tactics.
Work closely with the CMO to ensure marketing is strategically aligned with other key corporate functions. This includes connecting, communicating, and staying in tune with these groups, establishing a knowledge base of information about these groups and sharing insights with the Marketing leadership.
As assigned by CMO, guides and reinforces delivery of key strategic initiatives. including leading marketing's implementation of company-wide strategic transformation activities and strategic imperatives.
Develops a marketing governance process to ensure consistent messaging and adherence to brand standards.
Conducts regular Marketing Operations Reviews to align Marketing strategy with tactics and ensure effective execution of Marketing strategy, including a functional "health check" on at least an annual basis.
Program Management
Acts as the Chief of Staff to the CMO.
Directs the operational and administrative activities for the office of the CMO.
Ensures information flow to and from the executive office and act on behalf of the CMO with leadership, employees and key support groups Finance, HR, OD&L, Communications, Strategic Planning, etc.
Facilitates the Marketing leadership team in meetings and discussions, ensuring the groups are working on the right things, in the right amounts, at the right times.
Provides oversight and guidance to projects of high importance.
Change Management
Accelerates change through the marketing organization by applying change management concepts and methods to implement organizational strategies in order to meet business objectives.
Provides a consistent and repeatable process for the organization to quickly adapt to changing business conditions.
Migrates readiness of stakeholders and processes according to change management roadmap; implements communications, behavioral motivations, and process adaptations.
Tracks and aligns stakeholder acceptance and process deployment effectiveness; implements contingency plans as needed.
Ensures integration of communication and training with the larger Marketing and company environments.
Monitors intended outcomes as defined in the baseline change management assessment; adapts communications, behavioral motivations, and processes as needed to achieve expected business results.
Why Work Here?
#WhyWorkAnywhereElse?
MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.
We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?
MasterControl could be your next (and last) career move!
Here are some of the benefits MasterControl employees enjoy:
Competitive compensation
100% medical premium coverage (yes, you read that right!)
401(k) plan with company match
Generous PTO packages that increase with tenure
Schedule flexibility
Fitness clubs (you get paid to have fun and be active!)
Company parties and employee recognition programs
Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
Onsite physician and massage therapist
Innovation center and gaming rooms at the office
Dental/vision plans
Employer paid life insurance policy
Much, much more!
Applicants must be currently authorized to work in the United States on a full-time basis.
