Senior Lead Fare Loading & Pricing

We are looking for a Senior Lead – Fare Load and Pricing to oversee daily operations for one of our key clients. This role will be responsible for managing a large-scale team across multiple functions. If you have experience leading high-performing teams, excel in data-driven decision-making, and are passionate about delivering operational excellence, we'd love to hear from you.
Key Responsibilities:

Manage day-to-day operations to ensure smooth business-as-usual (BAU) performance and maintain operational efficiencyLead and coach a team of team leaders and agents, ensuring high levels of team engagement and performanceCollaborate closely with the Account Leader to maintain a strong relationship with the clientAct as the company's representative in supporting and engaging employees across functionsMonitor performance metrics and drive continuous improvement initiativesEnsure consistent service delivery across fare load and pricing operations (land and air)Coordinate across multiple functions, including Customer Service, when needed Requirements Advanced English proficiency (C1 level)
Experience leading teams of more than 5 members
Strong communication and interpersonal skills to manage both internal teams and client expectations
Flexible with working hours to accommodate client requirements

Intermediate proficiency in Excel and ability to interpret data for decision-making

Background in the travel industry or Customer Service function is a plus

Familiarity with fare load and pricing processes (land and air) is preferred
Be Part of ATI Journey: Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe.