Senior Delivery Manager - Indonesia

yellow.ai brings the best of AI+human-led conversational automation for enterprises of great repute like Schlumberger, Domino's, Dr. Reddy's Lab, PepsiCo, Bajaj Group, Indigo, Cipla, Siemens, MG Motors, and more.
We have offices in 6 countries and have clients across 27 countries.
We're a team of 900+ makers, who've shipped over 650+ Intelligent Virtual Assistants.
Our Virtual Assistants converse in over 120 languages, and our platform handles more than a billion conversations every month - over 50+ channels in text and voice!
We're also named Leading conversational AI Platform, Distinguished CX Vendor, and Advanced Virtual Assistant Provider by Gartner.
They're really critical and meet 1000+ Conversational AI Platforms.
We're thrilled to be recognized by them!
We're one of the fastest growing SaaS leaders emerging from Asia and are backed on this journey with more than $100M in funding so far by partners like Lightspeed, Sapphire Ventures, WestBridge Capital and Salesforce Ventures.
We also got honoured recently, being one of the top 10 companies to work at by '#LinkedinTopStartups' and a 'Great Place to Work at' certification.
We are looking for a Delivery Manager who has 9
**+ years **of experience in inspiring and leading technical teams and delivering scalable complex technical products, which includes working in fast-paced startup(s)/product space

**Responsibilities**:

- Must have proven track record in successfully building, releasing, and maintaining large-scale user-client centric Digital / Web enterprise systems in a complex technology environment.
- Managing distributed scrum teams and a scrum of scrums delivery process, plan, organize and control areas of the IT delivery across multiple teams in partnership with various distributed delivery PM's, ensure projects are delivered within mutually agreed scope and timeline as part of the client coverage platform strategy.
- Ensure Agile concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls while leading and demonstrating value-add principles to a team.
- Support with PMO activities to provide Portfolio-program-project oversight and management for local and partner vendor resources.
- Build effective and collaborative cross departmental relationships to enable timely and quality deliverables.
- Ensure teams are following agreed and defined processes for delivery of software and support.
- Provide clear and crisp status updates into weekly project - program governance updated and meetings.
- Be credible and able to hold their own in technical and functional conversations with senior analysts and developers.
- Work with the distributed program - project delivery leads to enhance development processes to support the evolution of the teams ways of working.
- Good communication - Bahasa and English and ability to handle difficult clientsExposure to toolsets (Jira, Confluence or similar tools) across Requirements documentation, conversation design and Quality assurance.
- Has strong knowledge of Rest/Soap APIs, 3rd party software integrations.
- Development experience in Enterprise SaaS product.
- BA skills - solutioning, BRD, FSD, Scope Document, HLD, LLD etc.
- Project Management skills - project plans, reporting, handling development teams.
- Sound understanding of JavaScript and Node.js/Java.
- Implementation of security and data protection.
- Experience managing multiple services and modules with distributed and scalable systems.
- Experience working in an agile team environment and proficient understanding of code versioning tools, such as Git.
- Experience working with clients to understand their requirements and implement optimal solutions
- Proactive outlook for ways to make the solution better
- Willingness to learn new technologies

Competitive Salary
- Remote-friendly, global team
- Buddy program to make new joinees comfortable before they officially join
- Flexible working schedules
- Laptop assigned - Mac or Windows - whatever helps you work best!
- Best-in-class health insurance for self and family
- Professional on-line counselling on mental and emotional wellness
- Flexible vacation policy including parental leaves
- Monthly home WiFi stipend
- Allowance to build your ideal WFH setup

yellow.ai provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status in accordance with applicable federal, state and local laws.