BASIC FUNCTION(the primary purpose of this position): To provide custom packages for local and regional group business promoting the competitive features available to our guests in order to maximize revenue for the property.
PRINCIPAL ACTIVITIES & RESPONSIBILITIES:
• Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
• Generates new accounts by actively following up on direct and indirect leads on the phone and in person.
• Gives tours of the property to meeting planners and prospects.
• Solicits information from group propects about their needs and interests related to their function such as catering, hotel rooms, equipment and room set up, timelines, etc.
• Presents the competitive features of the property to group prospects.
• Prepares reports by collecting, analyzing, and summarizing information for Sales Manager
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Develops custom proposals in a timely manner using the reservation system and manages all subsequent change requests.
• Develops hotel, RV and catering contracts and generates Banquet Event Orders.
• Manages the billing and payment methods for each group in accordance to policy.
• Coordinates the group arrival needs such as ordering and delivering Players' Club fun books or casino promotional materials.
• Greets groups upon arrival and assists in coordinating the group functions or special events as needed.
• Ensures that group arrival information is disseminated to appropriate departments to ensure a smooth coordinated effort for the group.
• Overnight travel is required to obtain new group sales leads and promote facility; may participate in organizing and attending trade shows throughout the region.
• May be involved in conducting telemarketing to generate additional sales leads or to mine for referrals.
• Assist in the training and development of Tribal Member employees following The Mill's Tribal Member Preference policies.
• Other duties as assigned.
POSITION REQUIREMENTS(objective educational or technical training required; skills; and years of experience):
• High School diploma or GED required, college degree in hospitality or communications field preferred.
• Minimum 4 years of outside sales experience with a preference for casino group business.
• A combination of sales experience, hospitality or customer service experience, and training / education will be considered.
• Computer experience essential including all MS Windows applications. Must have some experience with database management preferably with sales, reservations and catering information systems. Micros and Opera system experience helpful.
• Demonstrated experience managing multiple tasks in a deadline driven environment.
• Strong organizational skills with experience managing a large volume of detail utilizing more than one data base.
• Must have the ability to communicate effectively both verbally and in writing.
• Strong selling and negotiation skills are essential.
• Must be able to work with a wide variety of personalities and manage the emotions of self and others.
• Must be effective in anticipating, preventing, identifying and solving problems as necessary.
• Must have worked in an environment that required the ability to respond to change effectively and to handle non-routine situations with tact and diplomacy.
• A professional appearance and demeanor is a must.
• Must have demonstrated the ability to work independently and as part of a team.
• Candidates must be at least 21 years of age in order to access the gaming floor for property tours.
• Candidates must possess a drivers license in order to travel to trade shows.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies.
This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.
