Reservations Agent

Reservations Agent
Company:

Four Points By Sheraton Batam


Reservations Agent

Details of the offer

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Source: Bebee2


Area:

Requirements


Knowledges:

  • Access

General affairs senior executive

? Big Opportunity for career advancement ? Smart Casual working environtment ? Much More Employee Benefit DESKRIPSI PEKERJAAN Coordinate with building...


From Pt Coway International Indonesia - Jakarta

Published 24 days ago

Sales marketing manager

DESKRIPSI PEKERJAAN Candidate must possess at least Bachelor's Degree in Hospitality/Tourism/Hotel Management or equivalent. At least 4?Year(s) of working...


From Eaze Villas Uluwatu - Bali

Published 24 days ago

Facility manager

DESKRIPSI PEKERJAAN Facility Manager Facility Manager will be responsible for managing all aspects of the facility management service delivery system on the...


From Pt Jones Lang Lasalle - Jakarta

Published 24 days ago

Sales marketing

DESKRIPSI PEKERJAAN KUALIFIKASI : Minimal Lulusan Diploma Memiliki pengalaman kerja minimal 2 (dua) tahun sebagai Sales & Marketing yang sesuai dengan posisi...


From Pt Surya Kencana Adi Cemerlang - Jakarta

Published 24 days ago