Relationship Manager About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities & Our Ideal Candidate
Strategy
- Responsible as the primary coverage and origination point for a portfolio of local subsidiaries clients in a country
- Responsible for working with the Global Account Manager (GAM) and, where relevant, the Regional Account Manager (RAM) to deliver the SCB network to our clients.
- Accountable for revenues, profitability and risk acceptance (AML, CDD and Credit) of the clients they cover at a country level.
- Responsible for executing country account plans of the clients they cover, establishing and maintaining an understanding of the client and their needs and steering the client relationship along with the relevant GAM.
- Work collaboratively with the GAM, RAM, and product partners to provide holistic and well-designed solutions that meet client needs
- May be required to supervise and manage the work of other Relationship Managers (RMs).
- Acts as a champion of the Bank's brand, culture, and conduct standards
Business
- Actively identify client needs across a full range of relevant products, originate new business and grow the franchise by capitalising on bank competitive attributes (e.g. Network).
- Maximise the returns to the Bank whilst maintaining focus on client outcomes, and strengthening and deepening relationships at senior and operating levels in clients
- Ensure that product knowledge is continually developed and up to date e.g. credit, FX, cash, and trade.
- Stay abreast of and anticipate the developments in the industries or markets in which their clients operate
Processes
- Proactively manage the designated client portfolio to ensure:
- Risks are appropriately identified and managed.
- The client portfolio is managed in compliance with the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute to policy formulation
- Key regulatory risks and concerns are raised through the governance framework and with Banking management
- Adhere to relevant sales disciplines in accordance with CIB standards e.g. Account Planning, Call Reports, Deal Pipeline Management, and static data management
People and Talent
- Ensure the provision of ongoing training & development of team with effective supervision in place to mitigate risks.
- Employ, engage and retain high quality people, with appropriate succession planning.
- Set and monitor job descriptions and objectives for direct reports. Provide feedback and reward in line with their performance against those responsibilities and objectives.
Risk Management
- Take the initiative regarding regulatory, reputational and ethical matters, and provide proactive advice to clients on these issues
- Embed the Group's values and code of conduct and ensure adherence to the highest standards of ethics and compliance with relevant policies, processes and regulations, both personally and (where relevant) among team members.
Governance
- Awareness and understanding of the regulatory framework in which the Group and country operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for challenging colleagues effectively on regulatory and ethical or conduct issues and working effectively with regulators in an open and cooperative manner.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- Engage with product partners within the country & region to ensure breadth and depth of client coverage and deepening.
- Engage with RMs on relevant client account management activities
- Consult with stakeholders in Risk, Legal, and Compliance to ensure that the portfolio remains credit worthy and within the policies of the bank.
Other Responsibilities
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Apply now to join the Bank for those with big career ambitions.
