Regional Customer Support Agent

**About Janio**Our platform will look to use AI and machine learning to enable real-time tracking, route optimisation, warehouse management, and dynamic forecasting — in order to build Southeast Asia's leading logistics network.**The Role**The Regional Customer Agent (CSA) will play a huge role in making sure Janio runs a tight ship and nothing falls through the cracks. He or she will be responsible for coordinating between the Local CSR team, Local Operations team, and Local Network Partners.- Identify and handle customer inquiries completely and accurately.- Resolve customer complaints and problems for customer satisfaction.- Use customer service skills to optimise the opportunity of each customer contact.- Educate customers about company products and services and direct them toward available resources for self-help.- Complete necessary documentation to manage customer complaints, issues, and solutions.- Schedule, assign, or act on any required follow up in accordance with Customer Support guidelines.- Enter customer data and other relevant information into the Customer Support database or other data as required.- Use technology tools as directed and within established guidelines.- Participate in individual and team training and meetings to ensure knowledge up-to-date.- Adhere to the work schedule as planned.**The Requirements**- The maximum age for this position is 30 years old.- Minimum holding a D3 degree.- A minimum of 1-2 years of experience as a Customer Support Agent/Representative.- Familiar with the logistics/e-commerce world would be preferable.- Fluent in English (written and oral).- Willing to work on a shift.- Willing to be placed in Yogyakarta.