**Objectives of this role**
- Interact with guests and maintain a positive, professional attitude
- Respond to front-desk inquiries by providing information about the hotel's services
- Coordinate transportation, events, and other accommodations for optimal customer satisfaction
- Address guest complaints and implement appropriate solutions to maintain a positive rapport
- Foster a high-quality hospitality environment that leads to repeat business
**Responsibilities**
- Record incoming and outgoing deliveries
- Listen to guests' concerns and present reports to hotel management
- Provide luggage or check-in assistance when needed
- Greet guests at the entrance and assist in verifying appointments or reservations
- Recommend local restaurants or attractions depending on guests' interests
**Skills and qualifications**
- Strong written and verbal communication skills
- Demonstrated work experience in the hospitality industry
- Working knowledge of reservation management software
- Clear customer service skills that demonstrate measurable results
- Willingness to learn about local attractions, events, and dining options
**Preferred qualifications**
- Ability to work flexible hours
- Familiarity with best hotel management procedures
- Solution-oriented mindset when addressing day-to-day issues
- Exceptional organizational skills
Jenis Pekerjaan: Penuh Waktu
Gaji: Rp8.312.000 per bulan
Pertanyaan Lamaran:
- Are you willing to work in Kuwait?
Pengalaman:
- hospitality: 2 tahun (Diwajibkan)
Bahasa:
- english (Diwajibkan)
