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Real Time Floor Monitoring (Rtfm) - Bsd

Real Time Floor Monitoring (Rtfm) - Bsd
Company:

(Confidential)

Place:

Tangerang, Banten

Job Function:

Other

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Details of the offer

Position: Real Time Floor Monitoring (RTFM) - BSD City

DESCRIPTION

Monitoring Real time operasional semua layanan yang ada di operasional call

center dalam menangani traffic call

Melakukan pengecekan attendance, adherence dan menemukan ketidaksesuaian setiap

agent call center

Menjalankan action plan/recovery plan saat terjadi peningkatan call

Membaca & menginterpretasikan kondisi real time dari reporting tools per

interval

Membantu pencapaian target service level baik itu per interval maupun per daily.

REQUIREMENTS

1. Diutamanakan Pria dan Wanita belum menikah

2. Usia maksimal : 32 tahun

3. Berpengalaman sbg RTFM atau Team Leader diutamakan dari Telco dan Banking

4. Pernah bekerja di inbound contact center min. 1 tahun

5. Familiar dengan Aplikasi CMS dan Microsoft Office

6. Bersedia bekerja di BSD Serpong

7. Bersedia bekerja shifting

8. IPK min 3.00

9. Penguasaan Skill English sbg Nilai tambah

Source: Learn4Good
Job Function:

Requirements

Real Time Floor Monitoring (Rtfm) - Bsd
Company:

(Confidential)

Place:

Tangerang, Banten

Job Function:

Other

Report this offer

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