Real Time Floor Monitoring (Call Center) - Semarang

Real Time Floor Monitoring (Call Center) - Semarang
Company:

(Confidential)


Real Time Floor Monitoring (Call Center) - Semarang

Details of the offer

Requirements
1. Diutamanakan Pria dan Wanita
2. Usia maksimal : 28 tahun
3. Berpengalaman sbg RTFM atau Team Leader Selama 1th
4. Pernah bekerja di inbound contact center min. 2 tahun
5. Familiar dengan Aplikasi CMS dan Microsoft Office
6. Bersedia bekerja di Semarang, Jawa Tengah
7. Bersedia bekerja shifting
8. IPK min 2.75
9. Penguasaan Skill English sbg Nilai tambah
Responsibilities
Monitoring Real time operasional semua layanan yang ada di operasional call center dalam menangani traffic call
Melakukan pengecekan attendance, adherence dan menemukan ketidaksesuaian setiap agent call center
Menjalankan action plan/recovery plan saat terjadi peningkatan call
Membaca & menginterpretasikan kondisi real time dari reporting tools per interval
Membantu pencapaian target service level baik itu per interval maupun per daily.
PT MitraComm Ekasarana was established in 1999 as a sister company of Phintraco Group, with office located at The East Building 15th Floor, Jl. Lingkar Mega Kuningan Kav. E3.2 No. 1, Jakarta 12950, Indonesia. By the end of 2006 PT MitraComm Ekasarana enlarge its business with a new unit named Contact Center Division to provide Contact Center Outsourcing, Manpower Outsourcing, Contact Center Training, Premium Video Contact Center, Business Process Outsourcing and Hosted Contact Center


Source: Karir


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