Quality Assurance Supervisor

Company Description

Indodana is a Fintech Lending platform from PT Artha Dana Teknologi which was founded in November 2017 and has been registered by OJK since March 2018.
PT Artha Dana Teknologi provides loan services, installments without credit cards, HP credit and PayLater services.
Starting from the many requests from the public who failed to get financial product services by banks in Indonesia, PT Artha Dana Teknologi presented Indodana as a solution to make it easier for the public to access various financial products.
**Job Description**:

- As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents in Indodana
- Monitoring and responsible for the overall Quality Assurance Process
- Liaise with QA Ops Manager regarding operation daily
- Review quality assurance policies and procedures
- Develop, recommend and monitor corrective and preventive actions
- Update internal policy & SOP based on new regulations from regulator
- Prepare reports to communicate outcomes of quality activities
- Identify and organize training needs to meet quality standards
- Coordinate collaborations with other departments.
- Conduct Internal and External calibration in Indodana
- Monitoring and developing team performance and coaching team if needed

**Qualifications**:

- Male
- Age max.
35 years old
- Bachelor degree any major
- Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech
- Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill