Quality Assurance Customer Service

**Requirements**:

- Minimum education is Diploma
- Excellent written and spoken communication skills
- Able to work on detail and precise scoring of the data being audited
- Good command of the English language
- High knowledge of the company's products, services and business operations
- Advanced presentation, interpersonal, time management, and organizational skills
- Ability to work both independently and in a team environment
- Coordinates all assigned projects, ensure projects are completed by target deadlines

**Job Descs**:

- Review and rate Content Registration and Content Update transaction
- Provide clear, detailed and actionable constructive feedback to or Customer Experience
- Facilitate calibration meetings
- Participate in vertical meetings
- Recommend ways to improve processes, call flows, scripts and guidelines
- Document quality assessments and feedback.
- Generate and manage trending quality scores and relevant data while providing reports to stakeholders.
- Continuously learn and update oneself on the latest product and process related
- Share best practices with team members.
- May need to work on varied hours based on business needs.
**Please submit your CV in English.
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**Job Types**: Full-time, Contract