**Responsibility**:
- Monitor performance for improvement and take action to address and identify.
- Provide assessment/feedback to agents based on internal standards in regular meetings.
- Discuss agency evaluation reports reflecting support performance
- Help agents improve their performance with specific instructions and ongoing support
- Monitor customer service performance at agent and team level
- Contribute to the team culture in a positive way
- Provide reports related to the quality score of all agents on an ongoing basis (daily, weekly, monthly)
**Requirements**:
- Diploma (D3) or bachelor's degree in all majors
- Experience in QA telesales / telemarketing/ customer service
- Good organizational skills, knowledgeable in goal setting practice
- Excellent communication skills
- Strong analytical and problem solving skills
Jenis Pekerjaan: Penuh Waktu, Kontrak
Gaji: Rp2.320.633 - Rp6.175.996 per bulan
