Operations Associate

Do you find it nearly impossible to create an impact?
**Here at Lalamove, we provide you, an Operations geek, the opportunity to make an impact **by formulating and delivering initiatives that will improve the lives of our driver-partners.
You'll create and develop driver acquisition and onboarding processes (see how many breadwinners can bring joy and happiness to their families?
), monitor drivers' SOP and quality, and grow and maintain a high driver community.
**Your impact won't end there**; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives.
**You are the one who will directly empower our driver-partners and ensure their long-term economic viability**.
- THE RECRUITMENT PROCESSES WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED_

**Job Descriptions**:

- Design, develop and implement driver acquisition processes
- Focus on building up supply of Motorcycle, MPV, Van, and Pickup Bak in Surabaya & Malang
- Hands on offline drivers acquisition & onboarding
- Setup drivers SOP and in charge of drivers quality
- Build and retain a high activity driver community
- Increase Lalamove's brand awareness by substantially growing the number of branded vehicles
- Maintain order fulfillment corporation and non corporation
- Achieving total alignment with local teams when executing new initiatives
- Exceed individual and team targets & KPI's

**Requirements**:

- At least 2 year experience from operations background, preferably from startup company.
- Understand with Surabaya & Malang market
- Ability to communicate in local languages are preferable
- Join or have strong connection with drivers community in Surabaya & Malang
- Ability to communicate, present and influence credibly and effectively at all levels of the organization
- Ability to champion new processes from plan to close
- Positive, passionate, proactive, self-initiative and attentive to details
- Strong verbal and written communication skills with fluent proficiency in written and spoken English
- Experience and familiar with spreadsheets, Microsoft Excel, and Power Point
- Willing to relocate to Malang
- Lalamove respects your privacy and is committed to protecting your personal data.
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