Operations Associate

Do you find it nearly impossible to create an impact? **Here at Lalamove, we provide you, an Operations geek, the opportunity to make an impact **by formulating and delivering initiatives that will improve the lives of our driver-partners. You'll create and develop driver acquisition and onboarding processes (see how many breadwinners can bring joy and happiness to their families?), monitor drivers' SOP and quality, and grow and maintain a high driver community.**Your impact won't end there**; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives. **You are the one who will directly empower our driver-partners and ensure their long-term economic viability**.- THE RECRUITMENT PROCESSES WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED_**Job Descriptions**:- Design, develop and implement driver acquisition processes- Focus on building up supply of Motorcycle, MPV, Van, and Pickup Bak in Surabaya and surrounding- Hands on offline drivers acquisition & onboarding- Setup drivers SOP and in charge of drivers quality- Build and retain a high activity driver community- Increase Lalamove's brand awareness by substantially growing the number of branded vehicles- Maintain order fulfillment corporation and non corporation- Achieving total alignment with local teams when executing new initiatives- Exceed individual and team targets & KPI's**Requirements**:- At least 2 year experience from operations background, preferably from startup company.- Understand with Surabaya market- Ability to communicate in local languages are preferable- Join or have strong connection with drivers community in Surabaya- Ability to communicate, present and influence credibly and effectively at all levels of the organization- Ability to champion new processes from plan to close- Positive, passionate, proactive, self-initiative and attentive to details- Strong verbal and written communication skills with fluent proficiency in written and spoken English- Experience and familiar with spreadsheets, Microsoft Excel, and Power Point