Job description & requirementsLalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA, INDIA and LATAM, our 7-years old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realise this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.We are looking for a Operational Associate, based in Surabaya. The ideal candidate has experience in fast-paced, dynamic environments and can help scale and manage our rapid growth across Indonesia. We are seeking someone who can thrive in a collaborative, open and fun culture! If you are passionate about solving delivery problems through empowering communities, come join us and experience exciting, rapid growth!THE RECRUITMENT PROCESSES WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIEDJob Descriptions Design, develop and implement driver acquisition processes Focus on building up supply of Motorcycle, MPV, Van, and Pickup Bak in Surabaya and surrounding Hands on offline drivers acquisition & onboarding Setup drivers SOP and in charge of drivers quality Build and retain a high activity driver community Increase Lalamove’s brand awareness by substantially growing the number of branded vehicles Maintain order fulfillment corporation and non corporation Achieving total alignment with local teams when executing new initiatives Exceed individual and team targets & KPI's Requirements At least 2 year experience from operations background, preferably from startup company. Understand with Surabaya market Ability to communicate in local languages are preferable Join or have a strong connection with the drivers community in Surabaya Ability to communicate, present and influence credibly and effectively at all levels of the organization Ability to champion new processes from plan to close Positive, passionate, proactive, self-initiative and attentive to details Strong verbal and written communication skills with fluent proficiency in written and spoken English Experience and familiar with spreadsheets, Microsoft Excel, and PowerPointRequired skillsOperations Management Strategic Planning Communications
