Officer - Retail Lending Operations About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy
- To ensure processing of all incoming application is done properly by following the Delegation of Authority and in-compliance with established policy
- To ensure that all legal documentation is provided based on type of loan.
- To identify end to end process improvement opportunity to reduce turn around time.
- Ensure all processes met or exceeded the agreed service standards.
- Handled good communications to and from customers, departments and branches to ensure prompt and accurate completion of customer needs.
- Manage, motivate and train staff to ensure performance is optimized.
- To ensure sufficient capacity in Lending Processing Unit in order to support the business growth
- To conduct regular meeting with all direct reports.
- To maintain good relationship with branches and other department such as Sales and Marketing by providing excellent services.
Business
- Execute projects and initiatives to support the world-class operations service delivery for the business across the globe.
- Ensure that operational processes are robust and deliver at excellent levels of costs and quality.
Processes
- Implement policies and procedures for the Country with guidance from Group policies and procedures for Operations, working with Retail and Wealth Operations, Head Retail Lending Operations, and Country Business Unit.
- Ensure operational disciplines such as capacity and risk management are well embedded, measured and tracked.
- Ensure AML and sanctions activities are carried out at Operations as detailed in the various group guidelines.
- Drive continuous improvements in Productivity and Cost Efficiencies.
- Take accountability for all services supported by internal and external service providers.
- Streamline and digitize end-to-end processes to reduce manual hand-off, reduce risk and improve client/customer service collaborating with Head Retail Lending Operations.
- Ensure high security and protection of the Bank's, Client information and assets.
- Ensure Operating Platforms (infrastructure & people) is in line with Global standards and local requirements to support current and anticipated business growth.
People and Talent
- Develop and embed a high performance culture and organisational mindset to drive continuous improvement to Retail and Wealth Operations services.
- Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
- Employ, engage and retain high quality (skill and experienced) people to deliver its obligations.
- Create a motivational and challenging environment for staff which is conducive to creativity and performance with client centricity in mind.
- Embed the Group's values and code of conduct in Country ITO to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.
Risk Management
- Proactive in seeing regular assurance that areas of responsibility are performing to an acceptable risk and control standard
- Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
- Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group remaining within risk appetite
Governance
- Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
- Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group's policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- Product Team
- New Business Team
- Credit Initiation Team
- Credit Policy Team
- Operational Risk Team
Apply now to join the Bank for those with big career ambitions.
