It Architect Staff

- Analyze business needs and recommend IT solutions (costs and benefits, architectural plans)
- Oversee the design, build and implementation of new application

2018 is one of the most important years in Asuransi Astra 62 years of existence. Major transformation was carried out to better strengthen the company's position in the industry and to remain staying ahead. Through improvements in quality and service technology that keeps getting easier, revitalization of working culture and the mindset to serve at all times, Asuransi Astra tries to provide the finest for its customer. The commitment encourages us to work in harmony, simultaneous, continuous, and focus to support Asuransi Astra's growth to become the most admired general insurance in Indonesia with Gross Written Premium of IDR 4.4 Trillion and Total Assets of IDR 12.6 Trillion in 2017.

New service channel was launched in 2017, called Garda Oto Digital. The new service channel provides various convenience to our customers, such as buying insurance policy anytime and anywhere via gardaoto.com, freely choose claims location and vehicle pick up service from and to customers’ pick up / delivery point.

Another service channel was launched on September 12th 2018, right on Asuransi Astra 62nd birthday, called Garxia (Garda eXperience Intelligent Assistant) the first virtual assistant in Indonesia with chatbot technology that can serve the entire process of purchasing vehicle insurance starting from premium simulation to payment. Garxia can be found in Garda Mobile Otocare ver 4.0 and integrated with Garda Oto Digital.

As an evidence of Company's outstanding performance and commitment to customer service, Asuransi Astra has won several awards in Customer Satisfaction and Company Performance, including Indonesia Sharia Finance Award, Indonesia Corporate PR Award, Indonesia Insurance Consumer Choice Award, Indonesia Customer Satisfaction Award, Excellent Service Experience Award, Indonesia Best Brand Award, and many other awards that can be seen at Performa 2017.