Nordic Speaking Customer Service For Hotel Reservations & Hospitality Department

Patrique Mercier Recruitment is excited to offer an excellent opportunity for a Nordic Speaking Customer Service Representative for our Hotel Reservations & Hospitality Department. In this vital role, you will provide outstanding support to Nordic-speaking customers, assisting them with inquiries related to hotel reservations, availability, and hospitality services. Your passion for customer service and the hospitality industry will be instrumental in ensuring an exceptional experience for our clients. If you are fluent in a Nordic language and have a strong commitment to customer satisfaction, we want to hear from you!
Responsibilities Deliver high-quality customer service to Nordic-speaking guests via phone, email, and chat regarding hotel reservations and inquiries. Assist customers with booking modifications, cancellations, and any hospitality-related questions. Provide detailed information about hotel amenities, services, and local attractions to enhance the customer experience. Document all customer interactions accurately in the CRM system for effective follow-up. Collaborate with hotel staff and other departments to ensure smooth communication and satisfaction of guest needs. Stay informed about industry trends and company offerings to provide knowledgeable assistance. Fluency in a Nordic language (Swedish, Danish, Norwegian, Finnish) and English; additional languages are a plus. Experience in customer service, preferably in the hospitality or tourism industry. Strong communication and interpersonal skills. Detail-oriented with excellent organizational abilities. Familiarity with CRM systems and proficiency in basic computer applications. Able to work independently as well as collaboratively within a team environment. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Great Salary Fully Paid Relocation Package ( flight, transfer and hotel ) And more....