Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Sap Mm/Wm

**About the company**:Our client is a leading FMCG company based in Indonesia with a long history and brands that are both locally produced and exported into...


From Wenetwork Asia - Jakarta

Published a month ago

Project Management Officer

29810- Act as Project Management Officer for Sustainability or ESG related in our company- Manage special projects for Environmental and Social InitiativeReq...


From Sinergi Performa Cipta - Jakarta

Published a month ago

Fashion Marketing & Relations

Requirement:- Female, 23-35 years old- Diploma/Bachelor Degree in any major, preferably in communications, marketing, fashion business, or any relevant- Good...


From Nicole Boenawan - Jakarta

Published a month ago

Full Stack Engineer

**About the company**Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosy...


From Somethinc - Beautyhaul - Jakarta

Published a month ago

Ms Engineer (L3)

Ms Engineer (L3)
Company:

Ntt


Details of the offer

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential. Want to be a part of our team?The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.Radford reference:"Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set."Working at NTTKey Roles and Responsibilities:Ensure that assigned infrastructure at the client site is configured, installed, tested and operationalPerform necessary checks, apply monitoring tools and respond to alertsIdentify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detailAssist in analysing, assigning and escalating support callsInvestigate third line support calls assigned and identify the root cause of incidents and problemsReport and escalate issues to 3rd party vendors if necessaryProvide onsite technical support to clients and provide field engineering services to clientsConduct monthly random review of incidents and service requests, analyse and recommend improvement in qualityProvide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTTProactively identify opportunities for work optimisation including opportunities for automation of workKnowledge, Skills and Attributes:Ability to communicate and work across different cultures and social groupsAbility to plans activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurised environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interruptingAbility to adapt to changing circumstancesAbility to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journeyAcademic QualificationsAdvanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)Advantageous Certifications:Up to date and relevant ITIL certificationCisco Certified Internetwork Expert - Routing and Switching (CCIE-R/S)Cisco Certified Network Professional - Wireless (CCNP-W)Juniper Networks Certified Support Professional - Enterprise Routing and Switching (JNCSP-ENT)JNCIA SecurityCertified Partner SE - WAN OptimizationRiverbed Certified Solutions Professional - WAN Optimization (RCSP-W)F5 Certified Technology Specialist Local Traffic Management (F5-CTS-LTM)301a LTM Specialist Architect Setup and Deploy Security domainCisco Certified Internetwork Expert - Security (CCIE-S)Juniper Networks Certified Internet Associate - Intrusion Detection and Prevent (JNCIA-IDP)Check Point Certified Security Administrator (CCSA)Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)Check Point Certified Security Expert (CCSE)Certified Partner SE - SecurityCertified Partner SE - Web SecurityVMware Certified Professional vSphereCisco Certified Internetwork Expert - Certification - Data Center (CCIE-DC)MCSA+VCP, RHCE or equivalentEMC Technology Architect, VNX Solutions Specialist Version 8.0 (EMCTA_VNX_SS_V8)Blue Coat Certified Proxy SG Professional (BCCPSGP)Blue Coat Certified Proxy SG Troubleshooting (BCCPSGT)Cisco Certified Internetwork Expert - Voice (CCIE-V)Cisco Certified Network Associate - Video (CCNA-VID)ACIS - Avaya Communication Manager 5.2.1 (ACIS – 6006)Genesys Certified Composer Routing 8 Developer (GCD8-DCR)Genesys CIM8 Troubleshooting for Support (GCS8-CCTS)Genesys eServices 8 Consultant (GCP8-CESV)Genesys Inbound Voice 8 Consultant (GCP8-CIV)Genesys SIP Server 8 Consultant (GCP8-SIP)Genesys Voice Platform 8.5 Consultant (GCP8-CVP)Genesys Workforce Management 8.5 Consultant (GCP8-WFM)Cisco Qualified Specialist - Cisco IP Contact Center Express Representative (CQS-IPCCER)Cisco Qualified Specialist - Cisco IP Contact Center Express Specialist (CQS-IPCCE)Cisco Qualified Specialist - Cisco IP Telephony Design Specialist (CQS-DS)Cisco Certified Internetwork Expert - Certification - Collaboration (CCIE-COLLA)Genesys Certified Composer Routing 8 Developer (GCD8-DCR)Genesys Composer using Voice Applications 8 Developer (GCD8-DCV)Required Experience:Solid years of work experienceSolid experience required in in Engineering function within a medium to large ICT organisationSolid experience of Managed ServicesExcellent working knowledge of ITIL processesExcellent experience working with vendors and/or 3rd partiesWhat will make you a good fit for the role?Standard career level descriptor for job level:• Have wide-ranging experience• Uses professional concepts and company objectives to solve complex issues in creative ways• Networks with others outside own area of expertise• Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results• May coordinate others’ activities• Typically requires significant related experience with a Bachelor’s or equivalent degreeJoin our growing global team and accelerate your career with us. Apply today.Equal opportunity employer NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.


Source: Whatjobs

Requirements

Ms Engineer (L3)
Company:

Ntt


Built at: 2024-03-28T11:02:42.420Z