Manager - Operational Excellence Consulting Job description Role OverviewA Manager will leverage his/her domain expertise in a particular industry, functional area, or other to enhance our impact in client engagements and support the development of new solutions for teams to deliver in future engagements. On top of being the main client interface in project engagements, he/she will work with other members to design and incubate new methodologies, perspectives and ways of working within the area of expertise to be adopted by the DSS team globally. The Manager must have excellent communication, leadership and influencing skills coupled with strong expertise and proven experience in a particular domain, for example in: An industry, e.g. Mining, Oil & Gas, Chemicals, Food & Beverage, Utilities etc.A functional Discipline e.g. Operational Risk Management, Operational Excellence, Digital At an advanced level, a Manager will lead and deliver complex client engagements that identify, design, and implement effective solutions to produce a lasting impact for clients. He or She will be expected to drive the direction of the engagement and effectively manage the team and long-term relationship with clients to deliver high performance or to deliver the scope of work. Beyond client project work, the Manager will contribute to the development of new clients and markets and provide regional and global thought leadership to innovate offerings and approaches. He or she must be a self-starter, who is able to work in a fast-paced dynamic environment and must be driven to produce improvement initiatives both internally and with clients. Excellent communication and client management skills are imperative to maintain positive client relations and high client satisfaction levels. Key Accountabilities Technical Expertise Maintaining strong industry knowledge; stay abreast of current trends, pricing and new technology related to industry or technical practice to facilitate and add value in evaluation and recommendation of new processes.Identifying proactively opportunities and/or risks, potential solutions, and key trends relating to the area of domain expertise, including development and enhancement of IPDeveloping and publishing thought leadership and new perspectives, including DSS Points of View, and educating key stakeholders internally and externally Leadership Living and breathing the DSS Core Values and Mission Critical Behaviors, and coaching others to do the sameOverseeing project team’s performance and quality of delivery, offering guidance and advice where needed and providing necessary feedback to the team (as an instrumental part of their development) and to management as appropriate. Offering guidance and support to the team - especially junior resources, regarding best practices in project management, execution of deliverables and interactions with clients Project Execution Implementing project management practices to ensure the effective execution of the project, including project planning, project governance and risk management.At an advanced level, effectively manages a large engagement or several smaller engagements simultaneously that deliver value to clients.Supporting execution of an assessment or implementation project to accelerate organizational transformation and results delivery using relevant methodologies and approaches. For example, A Manager with domain expertise in Mining might design and conduct a risk assessment at a Mining site and lead development of recommendations resulting from the findingsA Manager with domain expertise in Digital might identify an appropriate technology to address a client risk and lead a proof-of-concept trial Structuring problems effectively to develop key insights and sound recommendations that identify and close performance gaps for the client Writing and presenting independent analyses and recommendations that influence and persuade clients including difficult audiences to achieve desired outcomes Facilitating team / client meetings effectively to drive decisions or alignment or manage change among a diverse group.Managing high level interactions, developing rapport, respect with key client stakeholders.Supporting quality control of client deliverables by conducting peer reviews, etc. Business Development Providing domain expertise as part of proposal development and support other team members (e.g. Principal / Director) in meetings and presentations with clients to actively contribute to revenuePlaying an integral role in drafting and presenting proposals to drive execution of an assessment or implementation project.Contributing to defining scope of work, objectives, deliverables, and timeframes to drive execution of an assessment or implementation projectAt an advanced level, playing an integral role as part of DSS account teams to prospect for new clients and growing existing clients, by supporting DSS Leadership to proactively identify business leads and targets, build a strong pipeline, and progress opportunities along the pipeline to generate sales. Job requirements Knowledge, Educational Qualification, Skills and Experience Minimum Bachelor’s degree in a business-related major (i.e. management or finance) or engineering Relevant post-graduate degree in field of expertise (e.g. innovation, risk management, etc.) 8-10 years of associated industry / technical and client facing experience / exposurePrior experience in established consulting firms Technical knowledge and expertise in relevant field of experience is preferred Project Management and strategic planningExcellent problem-solving skillsAnalytical Skills ( Quantitative and Qualitative AnalysisTime Management / Prioritization SkillsStakeholder engagement and relationship managementBusiness Development IT Skills / Trade Tools Microsoft Office (PowerPoint, Visio, Word, Advanced Excel, Access)Project management software (Asana, JIRA, Confluence, or similar)
