Lead Customer Success

**Customer Success Rep - International BPO company**

**Role**: Our client is an leading international BPO company and presently they are hiring some roles for their client: Spotify

**Skill and Experiences**:

- **An experienced chat customer success representative with a minimum of 1 year experience in a similar role**:

- **Quick learner with excellent attention to detail.
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- **Critical thinkers who can craft bespoke responses and does not fully rely on templated responses.
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- **Has an interest in advertising and marketing.
Highly motivated, proactive, and adaptable to change.
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- **Excellent troubleshooting and problem-solving skills.
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- **Team player with ability to work as an individual.
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- **Strong written and verbal communication skills.
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- **Flawless written communication skills.
You speak one of these languages natively: German, Portuguese, French, Spanish, Italian, English (C2).
If your native language is German, Portuguese, French, Spanish, Italian, then you also speak English at a B1 level or higher.
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- **Prior experience with Salesforce case management is a plus.
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**Qualifications**:

- **Provide first level support to unmanaged advertisers placing ads via Ad Studio.
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- **Manage all queries, requests and feedback received via chat to ensure a timely resolution and an** **overall positive client experience.
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- **Use critical thinking to craft thoughtful and bespoke responses to customer queries, an**d **supplement with templated responses when needed.
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- **Identify sales opportunities that can either be passed on to our Sales team, or provide support** **yourself by acting as a consultative partner who thinks outside the box.
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- **Command & convey key Ad Studio product knowledge to advertisers with accurate detail.
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- **Leverage internal systems to log issues and escalate technical queries to our internal support teams.
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- **Work occasional ad hoc support tasks outside of the general chat queue.
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Ability to Commute:

- DKI Jakarta (required)

Ability to Relocate:

- DKI Jakarta: Relocate before starting work (required)