Key Account Manager (Commerce)

**RESPONSIBILITIES**:- Maintain profitability of official stores to achieve business sustainability.- Manage customer relationships and reduce churn rate.- Manage business review processes with Principals as well as marketplaces and establish strategic collaboration with all stakeholders.- Initiate new sources of growth to build sustainable strategies for official stores in the long run.- Liaise with principal clients and channels to determine competitive pricing and promotional activities of certain product categories.- Resolve key issues and complaints for related brands, official stores, or marketplaces.- Manage the appointed Key Account Team for each client.- Ensure that client's needs and deliverables are met according to proposed timelines.- Become the main point of contact for collaboration with external stakeholders.- Ensure that the "Key Account Learning Process" runs well and reduce the "competency gap" across Key Account Team members.**REQUIREMENTS**:- A minimum of 5 year experience in relevant fields, preferably in Key Account Management, Retail Industry, or Sales & Marketing.- Interested and passionate about the evolving e-commerce industry and its opportunities.- Possess entrepreneurial mindset, excellent communication skills.- Good attitude to connect with others, self-driven to complete tasks, and demonstrate a high initiative to take action asand a team player.Willing to work in BSD, Tangerang.