Provide technical and operations support to customers and internal development teams
Organize multiple production issues, customer requests and inquiries to ensure customer satisfaction
Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues.
Provide a concrete explanation of resolutions to issues.
Bachelor's degree in IT or related field
Minimal 2 years experience in similar position
Good understanding of end-to-end infrastructure components viz.
load balancers, GTMs, LTMs, HA Proxies, Web and Application Servers, Database servers, Container platform
Proficient in GNU/Linux environment
Good knowledge and experience of CI/CD tools like Jenkins
Understanding of cloud based infrastructure deployments (IAAS, PAAS, SAAS)
Have knowledge/experience in code development, automation script.
