Jenius Solution Production Support Specialist

Provide technical and operations support to customers and internal development teams

Organize multiple production issues, customer requests and inquiries to ensure customer satisfaction

Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues.
Provide a concrete explanation of resolutions to issues.
Bachelor's degree in IT or related field

Minimal 2 years experience in similar position

Good understanding of end-to-end infrastructure components viz.
load balancers, GTMs, LTMs, HA Proxies, Web and Application Servers, Database servers, Container platform

Proficient in GNU/Linux environment

Good knowledge and experience of CI/CD tools like Jenkins

Understanding of cloud based infrastructure deployments (IAAS, PAAS, SAAS)

Have knowledge/experience in code development, automation script.