It Support Engineer

???? About Us PT Ingenevo Indo Jaya IndoCAD Pty Ltd is a consulting firm based in Batam, Indonesia. We provide structural and civil engineering services to all regions of Australia and local project, primarily in designing and drafting. 
?? Salary Rp 7,000,000 - 8,000,000
?? Job Role Business as usual management of ICT ticketing system/s. Troubleshooting and providing solutions for assigned tickets. Setting up and configuring new desktops, laptops, tablets, and mobile phones Providing support for various engineering software. End to end support of company environment including but not limited to: 1st and 2nd level support in a Windows Server 2012/2019, AD, Hyper-V environment, Office365 administration, Windows 10/11, laptop, desktop, mobile devices (iOS), Networking devices - routers, switches & firewalls, Desktop and Laptop hardware technology, Cloud and SaaS environments, ITSM Tools and Netsuite ERP Proactive monitoring of ICT infrastructure and cloud services Working on project implementations as directed by management Requesting and coordinating vendor support Other duties as required by Management. ?? Requirements Degree in IT or related/ min 4 years in IT Service Desk or System Administration experience supporting Windows networks Experience working with Microsoft Technologies – AD, Group Policy, Hyper -V Having knowledge of Ms Exchange, Office 365, Ms Azure and/or cloud services also CRM & ERP System Level 1,2, and 3 desktop support experience – Windows 10/11 Supporting mobile devices including Android and iOS Network administration – Routers, Firewalls, and Switches Experience working with any Mobile Device Management (MDM) system Administration of Windows Server 2012 & 2019 Good time management and problem solving Able to work in a team ?? Perks Competitive Salary THR / Bonus system Period Leave Casual Dress Code Paid Sick Days Paid Maternity / Paternity Leave