Job Description
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Job Description & Responsibility
The Accenture Technology Consulting help clients transform their application, information and technology architecture to achieve an end-to-end IT architecture that is required by today’s increasingly digital businesses.
Our Technology Consulting professionals (IT Operating Model) help clients plan, and implement a Multi-Speed IT Operating Model, covering IT Processes, Functions, Governance, Performance and Tool by mapping customer business problems to reusable end-to-end operating model and technology solutions. We also help clients develop a cloud-based IT operation architecture strategy and roadmap that meets business needs new technology requirements.
A professional at this position level within Accenture Consulting may have the following responsibilities:
• Provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives
• Drive, supervise and review technology diagnosis and assessment activities
• Identify opportunities for improvement based on benchmark data and doing high-level cost benefit analysis
• Develop a high level design which supports robust solutions, taking into account the user requirements, technical requirements, etc.
• Review and supervise design components
• Support sales growth through business development activities working closely with leadership to position offerings with clients
• Interact with senior management levels at a client and/or within Accenture, which may involve negotiating or influencing on significant matters
• Manage large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture through structured program or project management methodology
• Ability to meet travel requirements, when applicable
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Qualifications
General Technical Requirements
Having both knowledge and experiences in developing corporate IT Strategy and IT Transformation
Having the ability to provide expert knowledge on the solution and architecture of the overall information technology operating model, application landscape, Network and infrastructure
Having the ability to present the overall IT solution and/or architecture in front of the non-technical people and able to articulate the benefit/needs of each of the component of the solution
Having the ability to work with other business users to understand their business needs and translate those needs into IT needs
Having the ability to present the new trends of technology to business users in a concise and appropriate manner
Able to implement the IT Solution Architect that integrates the best/common practice with the client environment
Having the ability to provide guidance to team members to develop the solution and also mentor the team to learn
Specific Technical Requirements
Having both knowledge and experiences on the following IT Operating Model/IT Service Management implementations:
• Defining, designing and implementing an IT Operating Model, covering IT processes, Functions, Governance, Performance and Tool
• Implementing IT Service Management Tools
• Designing and implementing Shared Service Center (SSC) with focus on IT
Professional Skill Requirements
Presents ideas clearly and concisely in verbal and written communications
Present and communicate information or ideas to technical and non-technical audiences in ways that help them relate to message effectively
Work in a team-oriented environment through effective work facilitation and collaboration
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent challenges
Deliver results with minimum supervision and general guidance
Work creatively and analytically to describe and solve large or complex problems
Highly analytical thinking with demonstrated ability for identifying, scrutinizing, improving, and streamlining complex work processes
Make rational and informed decisions that have lasting impact on area of responsibility with the potential to impact outside area of responsibility
Focus on end goals and drive progression towards successful outcomes
Anticipates and identifies risks, mitigating actions, and ownership
Experiences - Senior Manager
Solid experience in Information Technology are for > 8 years of experience (total experience) in developing and implementing IT Strategy/Blueprint and IT Operating Model
Has had experiences in Shared Services Related technologies (Ticketing tool, Service Management Tool, Process Automation, ETC)
(Advantage) Has worked in Shared Service Center or created design for Shared Service Center related to IT area that support multi tower SSC
(Advantage) Hold related IT certification (e.g. ITIL, ITOM, etc)
(Advantage) Has worked for known, well reputable local or international IT/Business Consulting companies
(Advantage) Has worked for both local/international big clients with complex IT Landscape
Experiences – Manager
Solid experience in Information Technology area for > 5 years of experience (total experience) in developing and implementing IT Strategy/Blueprint and IT Operating Model
Has had experiences in Shared Services Related technologies (Ticketing tool, Service Management Tool, Process Automation, ETC)
(Advantage) Has worked in Shared Service Center or created design for Shared Service Center related to IT area that support multi tower SSC
(Advantage) Hold related IT certification (e.g. ITIL, ITOM, etc)
(Advantage) Has worked for known, well reputable local or international IT/Business Consulting companies
(Advantage) Has worked for both local/international big clients with complex IT Landscape
Experience (Junior) - Consultant
Solid experience in Information Technology are for up to 5 years of experience in developing and implementing IT Strategy/Blueprint and IT Operating Model
Has had experiences in Shared Service related technologies (Ticketing tool, Service Management Tool, Process Automation, ETC)
(Advantage) Has worked in Shared Service Center or created design for Shared Service Center related to IT area that support multi tower SSC
(Advantage) Hold related IT certification (eg. ITIL, ITOM, etc)
(Advantage) Has worked for known, well reputable local or international IT/Business Consulting companies
(Advantage) Has worked for both local/international big clients with complex IT Landscape
Qualification & Accreditation
(Mandatory) Bachelor’s (or higher) degree in Information Technology
(Preffered) PMP
(Preffered) ITILv3 Foundation Certification
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. v
