It Helpdesk Support

**General Qualification**
- Man / Woman
- Min age 22 years
- Education Min.
S1 for all majors
- Preferred graduates of Information Technology / Information Systems / Computer Systems
- Able to speak English both written and oral
- Have a good knowledge in operating system: Windows 7, Windows 8, Windows 10
- Minimal Experience 2 years

**Minimum Qualification**
- Have knowledge in Operating System (Windows)
- Have knowledge in Operating System features (Hibernate, Offline File Sync, Printer Configuration, Security Account, Shared Folder, Home Directory)
- Have knowledge in MS Office especially for Outlook
- Have basic knowledge in computer networking
- Have basic Proxy system and user configuration

**Scope of Work**
- Ensure that the checking checklist has been carried out properly
- Provide daily report/Monthly SLA Report- Support users computer problem & request-
- Maintain, manage, and control all ICT devices (computer, Printer, IP Telephone, Handphone & CCTV)- Deployment new ICT Devices
- Setup basic network
- Monitor all ICT devices and Datacenter
- Control ICT Asset
- Video Editing
- Support Company Activity
- Escalation 2nd layer