It Helpdesk Engineer

Jakarta Engineering Entry Level

IT Helpdesk Engineer is the backbone of our business.
You will help to develop a competitive advantage by defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements.
As a part of our team, you'll help deliver seamless IT experiences and support to our employees by providing responsive helpdesk service, stable networks, and reliable IT systems.
**Job Description**:

- Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
- Handle asset management, maintain inventory and liaise with vendors
- Maintain and monitor office network infrastructure, IT security and antivirus tools
- Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Job Requirements
- Diploma or degree in Computer Sciences, Information Technology or a related field preferred
- 1-3 years of relevant experience operating in a similar role
- In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
- Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
- Competent at documenting standard operating procedures and knowledge articles
- Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
- Enthusiastic and willing to learn in a fluid and fast-paced environment
- Passionate in IT technology and wants to make a difference with technology solutions
- Good interpersonal and communication skills to interact effectively at all levels
- Strong analytical and troubleshooting skills

**Would be Great, If**:

- Hands-on experience in Windows server administration and basic knowledge in Linux server administration
- Professional Qualification - Microsoft Certified/CCNA
- Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points