It Business Analyst (Collection)

It Business Analyst (Collection)
Company:

Home Credit Indonesia


It Business Analyst (Collection)

Details of the offer

- Describe all business processes and needs in Collection, support business process development requested by Collection business
- Design new processes, suggest improvements of current processes
- Consulting with internal customers to identify, comment and document business needs and objectives, current operational procedures and related problems
- Analyze new business requirements and ideas, compare these with current business processes, and system features, identifies gaps between and propose solution for process improvement
- Suggest new processes or process adjustments/redesign which can lead to increase of Collection performance / costs saving / better customer servicing
- Prepare proper, and exact documentation describing business needs and request align with business processes, prepare CBA if need
- Assists to Collection business and management in development and overall change management process in Collection department
- Responsible for keeping updated all business processes in Collection department
- Inserts and keep updated all tasks and ideas in ticketing tool
- Report, and update tasks and ideas related to process adjustment or development in ticketing tool
- Communicate about the progress of tasks to relevant parties (requestors, reported person, business users, project managers, etc.)
- Is owner of prioritization process for all process adjustments and developments
- Supports all Ad Hoc strategy activities in Collection
- Prepare proper documentation and other supporting documents for every ad-hoc activity (e.g. Mass SMS, Piloting of changes, etc.)
- Participate in software deployments to production environment, post deployment support , helps to detect, and analyze production bugs and issues
- Support implementing and testing processes
- Participate in software testing process, cooperate with other teams involved in software lifecycle process (Collection business, IT, application support team, testing team, development team, etc.)

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.

Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.

We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.


Source: Bebee2


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements


Knowledges:

  • PROGRESS

Related offers

Staff administrasi

Requirements:Persyaratan Umum : Pria / Wanita. Usia min. 17 sampai 49 tahun. Minimal SMA / SMK / Sederajat. Siap memajukan merusahaan. Boleh berjilbab...


From Pt. Angkasa Logistindo - Jakarta

Published 11 days ago

Qa engineer

- Maintaining the quality of application development by ensuring all the needs and requirements are fulfilled, also having the traceability to testing scenarios...


From Alodokter - Jakarta

Published 12 days ago

Data center supervisor

- Monitoring and troubleshooting related with data center matter - Has advance skills in set up and server installation - Manage SLA and timeline - Resolving...


From Pt. Trans Retail Indonesia - Jakarta

Published 12 days ago

Ui/ux designer

Job Description UI/UX Designer : - Mengumpulkan data klien, mulai dari budget-nya berapa, bisnis yang dijalani apa, tujuannya apa, penggunanya siapa, juga...


From Stoica365 Ventures - Jakarta

Published 12 days ago