It Account Manager

PRIMARY RESPONSIBILITIES
Achieve revenue as Quarter target
Provide the highest quality service to customers, in a timely manner, in order to maintain client satisfaction
Maintain a customer care management approach towards key customers including close monitoring of all stages of key customer business.
Handle day-to-day needs of customers in a timely, complete and proper manner as per client needs and SigmaTech procedure

REPORTING
• Head of Business Development
SPECIFIC RESPONSIBILITIES
• Be the point of contact for IT Related services
• Work with Recruitment and CRO Team
• Prepare quotations, service agreements and tenders within set deadlines and ensure that it have followed the correct prices, discount and additional fee of service
• Monitor job execution and completion as per service promised date
• Follow-up, monitor and report on all pending activities to the customer
• Point of contact for customers with queries about job order or job completion
• Review and reports customer’s account every month through accounts receivable and solve all identified issues
• Build and foster collaboration with internal teams involved in service delivery
• Proactively keep in touch with client, maintaining and expanding relationships with existing clients
• Listen to and anticipate the client’s needs and feedback to offer the most suitable solution
• Capture and informed new market trends and regulations
• Coordinate with SigmaTech Networks, external resources and government authorities to provide solutions for key customers
• To perform job-related responsibilities and tasks other than those specifically presented in this description
PROFILE
Must possess at least a Diploma Degree, any field
Minimum 2 years in relevant experiences
Fluent in Bahasa Indonesia and English (verbal, written and comprehension)
Excellent customer service & Managerial skills
Have experience in IT Resourcing/IT Manage Service company is mandatory

REQUIRED SKILLS
Good communication, negotiation and interpersonal skills
Teamwork player towards a common goal
Recruitment End to End process
Good organizational and time management skills
An ability to work under pressure and to deadlines
An ability to work independently and as a team
Must be able to work accurately with great attention to detail