Industrial Project Department Head

**INDUSTRIAL PROJECT DEPARTMENT HEAD****OBJECTIVES**- As member of the country SMT, provides IP input to key country business decisions and programs- Leads and develops the entire IP organization and acts as coach for IP Team Leaders and- Managers- Implements global/regional IP strategy/programs to deliver superior service and customer satisfaction- Drives achievement of global IP KPIs and manages and improves IP performance- Is final escalation point for all IP-related matters in the country- Manages costs/budget and headcount of the IP function**JOB DUTIES**- Supports Country Head and Management Team as the "key advocate" of customer interests- Plays a key role between customers, Product and Operations in ensuring smooth customer-related process flow and increasing customer retention- Leads, motivates and supervises the IP organization to achieve high performance and service quality- Identifies customer needs and works on improving customer satisfaction- Is sensitive to emerging customer and market requirements and passes them on in the organization- Identifies training needs and opportunities to develop and retain a highly skilled CS team- Maintains good relationship with overseas working partners to ensure customer excellence and communicates improvement opportunities to regional level- Develops sustainable relationship with key corporate customers- Drives execution of global/regional strategy/programs on country level- Drives achievement of IP targets and KPIs- Monitors subcontractor/supplier performance and suggests improvement steps- Handles escalated Customer Service related issues- Prioritizes and manages the allocation of appropriates resources- Comply with QHSE procedure and regulation- Actively participate in all QHSE program**JOB REQUIREMENTS**- Education background minimum Bachelor Degree- Experience in Industrial Project minimum 10 years- English Fluency both in writing and speaking- Computer Literacy is a must- Results oriented without compromising Respect