Head Of Agency Communication And Change Management

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders?
You've come to the right place.
We're looking for ambitious people who share our values and want to make every day better for people around the world.
If this sounds like you, and the career below sounds exciting, we'd like to hear from you.
_**

**Working Arrangement**

Hybrid

**The Opportunity**

The customer is the focus of everything we do, and millions of end users rely on our products daily.
We believe in the value of empowering Head of Agency Communication and Change Management with the resources to solve critical problems for the future of our business, which is why we need you.
Manulife Indonesia Agency is on a journey of Agency Transformation across all functions.
The Head of Agency Communication and Change Management is responsible for developing and executing communication strategies that facilitate the preparation and delivery of engaging communications related to specific change initiatives implemented across Agency.
**What motivates you?
**
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**We are looking for someone with**:

- Minimum Bachelor's Degree in journalism, communication or related field
- Minimum of 8-10 years-experience in a communications/media relations capacity
- Excellent written and verbal communication and project management skills
- Ability to measure the success of campaigns with specialized analytical skills related to the job
- Ability to balance immediate needs with longer-term strategic assignments.
- Ability to multitask and work in a fast-paced environment
- An ability to effectively collaborate within complex organizations to drive to tangible outcomes.
- Proficient in Microsoft Office products, Word, Outlook, PowerPoint and Excel
- Critical and creative thinker.
Applies intellectual curiosity to all aspects of this role.
- Proofing skills
- Must be self-directed and demonstrate the ability to educate and influence others

**Nice to Haves**:

- Ability to build and manage relationships with the key internal stakeholders

**On the job you will**:
Communication & Change Management
- Partner with leaders across the organization to develop and execute strategies and messages to support effective, timely and accurate communications to internal and external stakeholders
- Accountable for all communication related to Agency activities (Branch and GA) - owns GM Agency communication, Campaign, Conference, Change in policy etc
- Liaise and work very closely with Marketing team to stay updated with the latest brand guideline and policy when creating the communication content
- Responsible for measuring communication program effectiveness and developing specific strategies and initiatives to improve outcomes
- Guidance and approval from the Marketing team will be sought at key stages of process and coordination with stakeholders will be important
- Accountable for creative ideation and the delivery of the communication plan working closely with Mkt and Sales teams to ensure consistency of message and alignment of content.
Standardize communication tool and framework
- Accountable for overall oversight of the Agency presence on social media platforms, focus on idea generation and overseeing the content creation and planning for all social media activities
- Accountable for organizing conference and events on behalf of Agency division working closely with Marketing team
- Establish a communication protocol for Agency Channel

Conference & Event
- Provide input and creative ideas that help bring to life the events and experience for the audience working closely with Marketing team
- Deliver a range of Agency events for employees such as Towhall, special events and other adhoc needs for internal and external audiences.
**Our commitment to you**
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best.
Every day.
**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer