Guest Service Agent

**Job Description**:POSITION OVERVIEW:- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.- Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.- Maintain strict security procedures to ensure guest confidentiality and safetyDUTIES:- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.- Attend to other duties as requested by Management and SupervisorsWork Experience- Discipline, good attitude and self motivated- Passionate in guest experience and satisfaction- Able to work in a team & good communication- Fluent in English both written and verbally- Must have experienced in the same position at least 2 years in an upscale hotel- Hotel or Business School graduates Higher Diploma or Bachelor Degree**Benefits**:- Training and Talent development opportunities- Be a part of Global Community of Hospitality Industry- Opportunity to grow your career- A Bienvenue Card - offering a special staff rate at our hotels.