Guest Relations Officer (Gro)

SHANGRI-LA HOTEL, JAKARTA

MAIN RESPONSIBILITY:

To accord personalized and prompt service to VIP guests from arrival to departure, to provide all hotel guests and patrons, courteous, tactful and efficient services. Area responsibilities will cover customer loyalty, guest preference, and lobby management to ensure quality standards and procedures for VIP guests.

REQUIREMENTS:
Due to work pass restrictions, only Citizens of Indonesia shall be considered

Excellent command of English and other foreign languages will be advantage

University degree or diploma in hotel management

Minimum one year of work experience in a similar capacity in an international luxury hotel brand
Ability to work independently, and adopt a well-organized, logical approach to deliver quality work in a fast paced environment

Excellent inter-personal skills with the ability to develop relationships at all levels

Pleasant and charming personality

Knowledge of computers and mobile application
Flexible and able to work extended hours when required